Return & Exchange Policy

At ISO DEPT., each item is made to order specifically for you. Because of this, all sales are final, and we do not accept returns or exchanges for sizing issues, change of mind, or incorrect address information entered at checkout.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify our team within 30 days of delivery. To process a claim, please include your order number and clear photos or videos of the issue. We will arrange for a replacement or a refund once the issue is verified.

To initiate a replacement, please contact us at service@isodept.com with the following:

• Order ID number

• Description of the issue

• Clear photos or videos of the defect or incorrect item